Shipping policy
ORDER SHIPPING AND DELIVERY
*Flat rate $20.00 per order applies to sign orders only. Other items will be calculated at checkout. Prepaid freight applies eligible items only and ship to continental United States only. In some cases larger order freight may have to be adjusted to accommodate increased freight charges from vendor.
MINIMUM ORDER OF $50.00 applies to sign orders.
Total Marketing Associates, will always use commercially reasonable efforts to make sure that any production difficulties do not delay delivery schedules. In no case shall Total Marketing Associates, be liable for any direct or indirect, or any consequential or other damages resulting from any delay in shipment or delivery.
All Total Marketing Associates, customer agree to not hold Total Marketing Associates, liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Total Marketing Associates’ reasonable control. Total Marketing Associates’ shipment and delivery dates are calculated based upon estimates provided by our suppliers and are not guaranteed.
Total Marketing Associates will always use commercially reasonable efforts to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and/or technical problems or other unforeseen events may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty and related delay in delivery will not be grounds for order cancellation or refund.
Total Marketing Associates will not be held liable for any and all “Acts of God” which may impede on our ability to process and ship your order. Acts of God include anything that is out of human control or prevention. This includes, but is not limited to, flooding, earthquakes, sudden loss of a key member of management, epidemics, plagues, tornados, hurricanes, rapid climate shift, fire, lightning strikes, or a change in the earth’s gravitational pull.
In addition, Total Marketing Associates will not be held responsible for any and all “Acts of Society” which may impede on our ability to process and ship your order. Acts of Society include anything that is created by other humans that is beyond out reasonable control. (of both the labor and management) and will hinder our work process. This includes, but is not limited to, acts of war, foreign invasion, acts of terrorism, heinous criminal acts (such as arson or murder), sabotage on our equipment, computers, or vehicles, bio terrorism, labor strikes, management lockouts, being denied physical entrance to our work place by any means ( a riot, mob, motor vehicle has crashed into our building, the building is surrounded by a blockade, etc), or any changes in the local, state, federal, or global political spectrum and all legislative, executive, or judicial law enacted by these bodies that may affect our work.
Orders may be split up when necessary in order to get the Customer items in an efficient manner.
PAYMENT AND PROCESSING
Total Marketing Associates will not process any order until we have received payment for it; that means that your credit card is charged when you place your order with us, not when it ships. Please understand if there are any other charges we will contact you to charge your card again over the phone. We DO NOT keep your credit card information on hand for any reason, once it is charged it goes through our card processor.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged shipments must be reported to Total Marketing immediately upon discovering the loss or damage. Total Marketing Associates is not responsible for 3rd part shipping errors, omissions, or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the Customer in submitting the proper shipping address, Total Marketing Associates will reship the package with the corrected address and charge an additional shipping fee for the shipment.
TECHNICAL DIFFICULTIES
In the event of technical difficulties pertaining to Total Marketing Associates, we cannot be held liable for any technical difficulties that are the result of error on the part of the hosting company, the upstream provider or the end user. Data center issues including any power outages or hardware failures can be faulted to the applicable data center. Customer issues including operating system faults, virus or spyware problems, and browser incompatibilities are not the responsibility our problem of Total Marketing Associates. We recommend that you keep all of your software and virus protection up to date to successfully avoid any issues.
REFUSAL OF SERVICE
We reserve the right to refuse service without disclosing a reason, as permitted by applicable law.
These Terms and Conditions were last modified as of May 12, 2020.